Last Updated: 03/06/2026
At Solved It Services, we provide professional IT services, technical support, marketing services, and administrative preparation. Our fees reflect the time, expertise, and specialist work required to deliver your service package.
1. Statutory Right to Cancel (Cooling‑Off Period)
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel this contract within 14 calendar days from the date the contract is entered into (“Cooling‑Off Period”) without giving any reason.
2. Commencement of Service
By requesting that we begin work before the end of the Cooling‑Off Period, you acknowledge that:
- If you cancel during the Cooling‑Off Period, you must pay for the proportion of services already delivered.
- If the service is fully performed within the 14‑day period at your request (e.g., IT setup completed, marketing materials delivered), your right to cancel is waived.
3. Service‑Based Refunds
A full refund of the initial instruction fee will be issued if:
- We fail to deliver the initial IT assessment, technical setup, or marketing draft within 30 days of receiving all required information in the correct format.
- The delivered IT or marketing outputs do not meet the technical specifications outlined in your Service Agreement.
4. Non‑Refundable Circumstances
Refunds will not be issued for:
- Outcome‑Based Requests: We do not guarantee results from third‑party systems, platforms, or marketing performance metrics
- Change of Mind After Delivery: Once your IT configuration, marketing materials, or final service package is delivered, the service is considered fully performed
- Failure to Provide Information: Delays caused by missing or incorrectly formatted information are not our responsibility; the 30‑day delivery period begins only once all required materials are received correctly
5. How to Cancel
To cancel, you must notify us clearly in writing:
Email: info@solveditservices.co.uk Post: Solved It Services, Grosvenor House, St. Pauls Square, Birmingham, B3 1RB.
6. Processing Refunds
Approved refunds will be returned to the original payment method within 7–10 business days. A formal Cancellation Confirmation will be issued once processing is complete.